Think about the last time you were invited to a business meeting. How did you feel? If you’re like a lot of people, your immediate thought might be that the meeting is going to be a waste of time, begin complain to your colleagues, roll your eyes, and expect to be bored.

One of the biggest challenges is customer escalations and minimizing the time consumption they create.

Oh, the resume. The bane of many a job-seeker’s existence but the primary source of information for hiring managers and recruiters.

It is easy to identify effective teams. Those teams meet their deadlines, produce quality results and most importantly, deliver on the mission and purpose of the team. What’s tricky to identify is how the team was so effective.

There are several questions to ask yourself before deciding to work with a recruiting company and we’ve outlined the top 3 and why they’re important.

In this webinar, you’ll learn how to handle IT project escalations and failures like a pro.

We all know that customer satisfaction, or the customer experience, is really important to the success of all businesses. It doesn’t matter if it’s business-to-business, or B2B, or business-to-customer, or B2C.