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The Experience Economy

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We are now entering what authors Pine and Gilmore call The Experience Economy. In other words, to compete and win in the global services market, companies must go beyond delivering basic products and services. Organizations must create superior customer experiences to drive revenue, profits, customer loyalty, and ultimately, shareholder value.

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[WHITEPAPER] 3 Steps To Deliver Rockstar Customer Service

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Our experience tells us that when it comes to delivering rock star customer service, there are three main commitments you should follow that will not only lead to your success, but also to very satisfied customers.

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5 Tips to Build a Lasting Impression

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We’ve all heard the saying that “You never get a second chance to make a great first impression.” But how long do you think it takes for someone to form a first impression of you? An hour? A minute? Maybe just a few seconds?

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[WHITEPAPER] Superior Customer Experiences in IT Services

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It doesn’t matter which part of the IT industry you are in, which department, or what your title is. Every job out there involves customer service, and it is up to you and your team to deliver a superior customer experience.

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How to Reduce IT Operating Costs Through Outsourcing

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Reducing operational costs is one of the most important parts of keeping your budget on track and your company functioning smoothly. Have you considered the benefits of outsourcing? Across the US, 59% of companies choose to outsource because it’s a great way to cut costs when it comes to overall technology management. With outsourcing, you can significantly reduce your IT costs in several key ways.

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First and Lasting Impressions – #3 Follow the 7% Rule

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First and Lasting Impressions – #3 Follow the 7% Rule

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Video Interview Tips: Are Your Ready for Your Close-Up?

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Video interviews, a fun new way to add stress and pressure to an interview. Although you won’t have to worry about traffic, parking, or going to the wrong suite, you now have to worry about connectivity, background choice, and acting natural in front of a camera.

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The Kick-Off Meeting

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Whether you’re starting a new job, a new project, you were assigned to a new team or have a new manager, the Kickoff Meeting is one of the most impactful ways you can set yourself up for success.

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The Top Four Benefits of Staff Augmentation Services

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Do you run a business? If so, you can probably relate to the knot in your stomach and panicky feeling you get whenever there’s a rush job, and you don’t have enough specialized workers who can complete the project on time, besides do an efficient job. That’s where staff augmentation services come in.

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What Does a Customer-Focused Consultant Look Like?

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Delivering customer satisfaction is crucial as a consultant. If your ultimate objective is to garner future business with that customer or ask for a referral, if you hone in on making that client satisfied you will turn a project into a long-lasting relationship.

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