Entelligence
7 Qualities of Effective Teams
read moreYou have minimal time to make a great first impression. The number one thing you can do to set a great first impression is to be on time.
read moreCheck out the 8 steps you can take to avoid boring meetings.
read moreThe Three Commitments of Customer Service: Pillar #3, Execution
read moreThere is a big difference between someone hearing you and someone listening to you. Just because someone is physically able to hear you, doesn’t mean that they’re consciously listening and processing what you’re saying.
read moreThe second commitment to customer service is communication, or what we say.
read moreCompanies with poor customer satisfaction are guaranteed one thing: they’re going out of business…
read moreOur experience tells us that when it comes to delivering rock star customer service, there are three main commitments you should follow that will not only lead to your success, but also to very satisfied customers.
read moreAn A player is someone in the top 10% of the available talent pool. They communicate effectively, are honest, transparent and eager to learn, and they just don’t quit.
read moreIf we only look at the people who work for Apple and we know Apple only hires A players, we can attribute some of the company’s success to who they hire.
read more