In this webinar, you’ll learn how to handle IT project escalations and failures like a pro. No matter the circumstances – even if the stakes are high and emotions are charged – this session will teach you: 

– How to work through situations with strength and confidence by using the skills CIO Magazine says are crucial to advancing your IT career 

– How to build trust and respect in all directions: within your team, up to your manager and out to your stakeholders 

– The 5 tips to stay cool when handling critical situations and emotionally-charged people 

– The 3 skills that guarantee a very satisfied customer experience every time 

Effectively handling escalations is just one of the nine modules in the Entelligence Certified IT Professional training powered by New Horizons.

Watch this webinar to learn this, and more!