First and Lasting Impressions – #3 Follow the 7% Rule

No one wants to find themselves in an escalation. In the bestselling book, Crucial Conversations, the authors teach us that many times we step into an emotionally-charged situation full of positive intent. Unfortunately, others involved in the same situation aren’t feeling as positive. The bad news is, this is a typical part of doing business.

5 tips to get noticed – #2 Smile

You have minimal time to make a great first impression. The number one thing you can do to set a great first impression is to be on time.

Check out the 8 steps you can take to avoid boring meetings.

The Three Commitments of Customer Service: Pillar #3, Execution

The second commitment to customer service is communication, or what we say.

The 10 Essential Rules for Writing Effective Emails

First and Lasting Impressions – #5 Be Yourself