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NEWS

What Does a Customer-Focused Consultant Look Like?
 150 150 Entelligence

Delivering customer satisfaction is crucial as a consultant. If your ultimate objective is to garner future business with that customer or ask for a referral, if you hone in on making that client satisfied you will turn a project into a long-lasting relationship.

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How to Handle Escalations – Part I
 150 150 Entelligence

No one wants to find themselves in an escalation. In the bestselling book, Crucial Conversations, the authors teach us that many times we step into an emotionally-charged situation full of positive intent. Unfortunately, others involved in the same situation aren’t feeling as positive. The bad news is, this is a typical part of doing business.

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Communications Basics: Meeting Etiquette
 150 150 Entelligence

Think about the last time you were invited to a business meeting. How did you feel? If you’re like a lot of people, your immediate thought might be that the meeting is going to be a waste of time, begin complain to your colleagues, roll your eyes, and expect to be bored.

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5 Reasons Why Your IT Organization Must Only Hire A Players
 150 150 Entelligence

“I noticed that the dynamic range between what an average person could accomplish and what the best person could accomplish was 50 or 100 to 1. Given that, you’re well advised to go after the cream of the cream…A small team of A+ players can run circles around a giant team of B and C players.” Steve Jobs

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[WHITEPAPER] Decrease Customer Escalations in the IT Industry
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One of the biggest challenges is customer escalations and minimizing the time consumption they create.

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13 Resume Tips to Get You a Call Back
 150 150 Entelligence

Oh, the resume. The bane of many a job-seeker’s existence but the primary source of information for hiring managers and recruiters.

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They’re All Looking for A Players
 150 150 Entelligence

Steve Jobs was right. He said that “A small team of A players can run circles around a giant team of B and C players.” And he said that there was a huge difference between what an average person – a B player – can accomplish, and what the best person – an A player – can accomplish. He noted that A players accomplish 50-100 times more than average, B players.

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7 Qualities of Effective Teams
 150 150 Entelligence

It is easy to identify effective teams. Those teams meet their deadlines, produce quality results and most importantly, deliver on the mission and purpose of the team. What’s tricky to identify is how the team was so effective.

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How to Pick a Recruiting Company, Top 3 Considerations
 150 150 Entelligence

There are several questions to ask yourself before deciding to work with a recruiting company and we’ve outlined the top 3 and why they’re important.

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How to Convert IT Project Escalations into Success Stories
 150 150 Entelligence

In this webinar, you’ll learn how to handle IT project escalations and failures like a pro.

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