The Volume Services Support (VSS) practice is part of Americas professional services organization and chartered to support professional services area leaders in accelerating VCF adoption through scaled partner delivery and efficient professional services resource allocation. This role will report to the Resource Management team, which is responsible for ensuring projects are efficiently routed to partners and/or staffed by Broadcom resources.
ROLE OVERVIEW The Resource Analyst is responsible for the efficient staffing of partner and/or Broadcom resources on customers’ VCF engagements and related capacity planning. The role has the following key responsibilities:
Partner Selection Recommendation (based on prioritIzation rules)
Staffing Allocations
Capacity Planning
Active Capacity Roster Maintenance
Capacity Planning (FTE & Contractor)
Partner Demand Forecast (Clarity Backlog)
RMO KPI Reporting
YEARS OF EXPERIENCE: 6+ (experience in a professional services organization preferred) CERTIFICATIONS REQUIRED: Bachelors Degree or equivalent experience REQUIRED LANGUAGE(S): English LOCATION: Cosat Rica (or partner office)