Quality Coordinator

Responsibilities:

• Collaborating with Support, Operations, Logistics, Sales, Finance and Legal to execute professional services tasks

• Managing quality Service engagements and installations within the US

• Responsible for enhancing and maintaining our support applications: Salesforce CRM, Field Service Lightning, NetSuite, ServiceNow

• Developing, monitoring and following up on reporting with Professional Services management and internal/external team members to ensure data is being maintained properly related to forecasting and implementation metrics

• Coordinating other PS field events, including off-sites and trainings

• Creating and maintaining Purchase Orders for Professional Services team

• Other projects as deemed appropriate

Technical Needs:

• Validated health checks on customer arrays

• Validated firmware needs and level to meet hardware requirements

• Ability to communicate technical needs and blockers to end users and internal team members.

• Build technical plan of action to deliver services sold

• IT Storage experience

Requirements:

• Must be highly detail oriented and extremely organized

• Ability to simultaneously work on multiple engagements and priorities

• Flexibility supporting multiple time zones

• Comfortable working in a fast paced and ever-changing environment

• Possess basic accounting and finance knowledge

• A fast-learner, needing minimum supervision and able to solve complex challenges

• A solid understanding and use of Salesforce

• Mastery of Microsoft Office programs including Excel, Word, PowerPoint

• Strong interpersonal skills including ability to tactfully respond to scheduling requests and provide alternative suggestions to satisfy all parties

• Excellent oral and written communication skills, able to speak articulately with personnel at all levels

• 1-3 years’ experience in field service/professional service/customer success or similar organization

Skills & Proficiencies:

• Knowledge of Pure Hardware

• Salesforce

• Google Suite (Gmail, G-Calendar, G-Drive)

• MS Office Suite

• LucidCharts

• Smartsheet

• ServiceNow



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