Mo and UCSF in general can be rather challenging, made even more difficult with their current outsourcing partner.  Raymond has done a great job in navigating this, reaching out when required and keeping the entire CV team informed to keep us all on the same page.

The biggest compliment we can get from this customer is they continue to extend Raymond. Looking forward in requesting Raymond to work on other ESP customers in the future, as other TAMs on the team have also provided very good feedback on Raymond.