Communication is vital to making relationships work. Whether the relationship is professional or personal, communication will continue to be a hot topic since it’s something we can all improve on. A quick Google search for “communication” yields 1,110,000,000 results while “effective communication skills” has 72,100,000 results. Being a communication master is just one of the five characteristics that define an…

There is a big difference between someone hearing  you and someone listening  to you. Just because someone is physically able to hear you, doesn’t mean that they’re consciously listening and processing what you’re saying. As a consultant, active listening is an essential skill. Being able to hear the issues that the client describes is different from listening to understand the impact it’s…