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Monthly Archives :

April 2017

7 Qualities of Effective Teams

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7 Qualities of Effective Teams

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7 Qualities of Effective Teams

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It is easy to identify effective teams. Those teams meet their deadlines, produce quality results and most importantly, deliver on the mission and purpose of the team. What’s tricky to identify is how the team was so effective. Simply having smart, high-performing individuals on the team won’t cut it. Below, we’ve identified the 7 qualities that make effective teams. 1.…

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5 Tips to Get Noticed – #1 Be On Time

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You have minimal time to make a great first impression. The number one thing you can do to set a great first impression is to be on time.

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8 Steps to Avoid Boring Meetings

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Check out the 8 steps you can take to avoid boring meetings.

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The Steps to Overcoming Challenging Customers: #3 Execution

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The Three Commitments of Customer Service: Pillar #3, Execution

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Hearing or Listening: Which One Are You Doing?

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There is a big difference between someone hearing you and someone listening to you. Just because someone is physically able to hear you, doesn’t mean that they’re consciously listening and processing what you’re saying.

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Hearing or Listening: Which One Are You Doing?

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There is a big difference between someone hearing  you and someone listening  to you. Just because someone is physically able to hear you, doesn’t mean that they’re consciously listening and processing what you’re saying. As a consultant, active listening is an essential skill. Being able to hear the issues that the client describes is different from listening to understand the impact it’s…

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The Steps to Overcoming Challenging Customers: #2 Communication

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The second commitment to customer service is communication, or what we say.

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