Service Delivery Helps Product Maker Boost Brand, Sell More
Business was growing for storage maker CommVault. Orders were outstripping the company’s ability to install and deliver product. They sought help. When CommVault needed more installation and after-the-sale service capacity, it set consistent service-delivery as a goal. “We were looking for a level of consistency in service-delivery that was at or above our own,” said Robert Brower, Vice President, Professional Services & Technical Support for the Americas, CommVault, Oceanport, NJ.
